BIBO Water

We chose Virgin, and they let us down, especially their customer service. So we went with Bibo, and it’s been night and day. And we’re really glad we did. No problems at all, nothing too much trouble. We had a great engineer who installed when they said they would, and the machine itself is perfect, just what we wanted!

We had our BIBO fixed, and the engineer was on time, very polite, and gave us some great maintenance advice.

Over 6 years ago at ALPS, we bought our first BIBO Classic and immediately loved it. Great for cold water drinks in the hot weather and, of course, tea and coffee anytime; we seem to run the business on tea! 5 years later, we had the original one fully serviced by Tasha from BIBO and bought another BIBO Classic for kitchen #2. When the outside temperatures reached the highest of the year, the original unit's cold chiller unit failed, but Tasha to the rescue once again, and a new piece was installed the next day. Happy staff and great service. Priceless.

We have had our Bibo for a few years. Unfortunately, the unit started to leak. Our options were to pay for an engineer to come out and assess the problem at an unknown cost or to return the unit and pay £250 for a complete refurbishment or to just buy a new unit. We opted for the refurb. After several calls to chase the return and a couple of broken promises, we finally got the unit back after almost 4 weeks wait. The customer service was always polite and friendly, but the length of time and broken promises on delivery dates was VERY disappointing and frustrating. The product is great, but the service needs to match.

From ordering to installation, the process was seamless. Our engineer, Tash, arrived at the agreed time, installed our unit quickly, and provided an excellent explanation of how to get the most out of our BIBO. Thank you, Rob Brown