tinhat™ Mobile Insurance
Description
At tinhat™ we believe that the best mobile phone insurance shouldn’t just be affordable – it should also give you the confidence that should the worst happen you’ll get a repair or replacement with no nasty surprises.
User Rating
3.5 average based on 31 reviews.
Add a Review
Reviews
Very efficient. Had a screen replaced on a Samsung phone. Received quick and simple service. Also had experience switching insurance onto a new phone which was made very simple with just one phone call.
The process is a bit slow, had to chase them on the phone to follow up on the claim, as they do would not respond to emails or call when there is development in the process. Once I sent out my device I received a replacement in less than a week
not happy! purchased he indurance for my s10plus following the reviews that they replace quickly and have good customer service! I would say not! logged my claim on Monday 16th contacted by Friday 21st. asked to provide documents regarding owenership and usage which I provided within 10 minutes from EE and then nothing. tried to email and call but no response. still waiting for a response 3 days later. don't believe it when they state most claims are sorted within 48hrs its untrue. very unhappy with the level of service I have been provided and the total lack of response. I have raised a complaint to the complaints team but don't hold out much hope of a response? why did I even bother to pay for insurance when its not worth anything - poor company I would avoid
had Tinhat insurance for a couple of years now and as I upgrade my mobile I simply contact them to change the policy details and my policy is then renewed to cover my new phone. It’s a friendly, efficient service with a competitive price.
I would not recommend this insurance. They really messed my son around, first they offered him a replacement phone, then promised to send an email which never arrived. Finally when we called to find out what was happening they offered him a cash settlement which was 50% less than the phone was worth. I then had to call for my son to find out why they were offering a cash settlement when they promised a replacement. A manager then agreed to listen to the calls to find out if my son was offered a replacement. The next day I received a call to say he would get a refurbished replacement. When taking out the insurance my son believed he was taking out a policy which would replace any lost device with a new phone. I will be cancelling this insurance as my daughter pays about the same amount for insurance which replaced her phone for new the next day after it was damaged.